TikTok Shop Product Reviews API

What is the TikTok Shop Product Reviews API?

Pass a TikTok Shop product URL and get customer reviews as clean JSON — not a video comment thread. Each review includes the per-review star rating (1–5), review text, createdAt (UTC ISO with Z), verifiedPurchase, the SKU / variant label the buyer selected (e.g. "Thicc 16oz | Ice Cream"), review country, masked author name when TikTok exposes one, and images[] of photos the reviewer attached. Native PDP SSR returns a short preview (~3) for 2 credits; deeper pages use Apify and bill about 2.25 credits per review returned (e.g. ~45 for limit=20). There is no Comment Replies endpoint for Shop reviews — these are product reviews, not nested social comments, and like counts are not exposed. For sample reviews inside a single PDP call, competitors often stop at 2–3 embedded quotes; this endpoint can page up to 200.

What you get

• Per-review star rating + text + createdAt (UTC Z)
• verifiedPurchase + review country + SKU variant label
• images[] — photos shoppers attached to the review
• Up to 200 reviews (SSR preview ~3 for 2 credits native)
• Not video comments — no likes / no Comment Replies hop

Platform limits

Honest ceilings from the upstream platform surface — not Captapi bugs. Unexpected truncation here is usually the platform, not us.

• Reviewer identity is usually TikTok-masked (e.g. "C**e") — full handle/avatar/profile URL are often omitted on public Shop surfaces.
• Shop reviews are not a threaded comment system — there is no TikTok Shop Comment Replies endpoint and no like count on review rows.
• Native SSR typically embeds ~3 reviews; higher limits use Apify and scale per returned review.

Fill in the parameters below and copy a ready-to-run request, or open the live Playground to run it against your account (no API key paste).

curl "https://api.captapi.com/v1/tiktok-shop/product-reviews?url=https%3A%2F%2Fwww.tiktok.com%2Fshop%2Fpdp%2F1731962298839634826" \
  -H "Authorization: Bearer capt_live_..."
# or: -H "x-api-key: capt_live_..."

Example response

{
  "success": true,
  "data": {
    "url": "https://www.tiktok.com/shop/pdp/1731962298839634826",
    "totalReturned": 3,
    "reviews": [
      {
        "platform": "tiktok_shop",
        "id": "7640239119020558093",
        "rating": 5,
        "text": "I love it. It’s cute. Fits in both my small Mini Cooper and Mini Countryman cup holders. It does fit a small drink like a freeze or shake from bk,if you take off the lid.",
        "createdAt": "2026-05-15T21:49:56.991Z",
        "verifiedPurchase": true,
        "sku": "Thicc 16oz | Ice Cream",
        "country": "US",
        "author": {
          "name": "C**e"
        },
        "images": [
          "https://p16-oec-general-useast5.ttcdn-us.com/tos-useast5-i-omjb5zjo8w-tx/bc7a80f5766e438e8698430bdff2b55c~tplv-fhlh96nyum-crop-webp:300:300.webp?dr=12190&t=555f072d&ps=933b5bde&shp=8dbd94bf&shcp=607f11de&idc=useast5&from=2378011839",
          "https://p16-oec-general-useast5.ttcdn-us.com/tos-useast5-i-omjb5zjo8w-tx/7c513b397e2f4b019995d95dd7506914~tplv-fhlh96nyum-crop-webp:300:300.webp?dr=12190&t=555f072d&ps=933b5bde&shp=8dbd94bf&shcp=607f11de&idc=useast5&from=2378011839"
        ]
      },
      {
        "platform": "tiktok_shop",
        "id": "7599033354029254413",
        "rating": 4,
        "text": "This cup is indeed visually appealing. Although it does exhibit some minor flaws, specifically where the 'frost buddy' wording is engraved into the cup and the logo is not included on the engraving on the opposite side, overall it is a well-made cup. I am satisfied with my purchase.",
        "createdAt": "2026-01-24T20:50:51.887Z",
        "verifiedPurchase": true,
        "sku": "To-Go | Duck-It",
        "country": "US",
        "author": {
          "name": "M**e"
        },
        "images": [
          "https://p16-oec-general-useast5.ttcdn-us.com/tos-useast5-i-omjb5zjo8w-tx/c51c9bdf430e4991aaa5d947300410de~tplv-fhlh96nyum-crop-webp:300:300.webp?dr=12190&t=555f072d&ps=933b5bde&shp=8dbd94bf&shcp=607f11de&idc=useast5&from=2378011839",
          "https://p16-oec-general-useast5.ttcdn-us.com/tos-useast5-i-omjb5zjo8w-tx/f3ef2a7c10ec4dc7bd3446c373868f7e~tplv-fhlh96nyum-crop-webp:300:300.webp?dr=12190&t=555f072d&ps=933b5bde&shp=8dbd94bf&shcp=607f11de&idc=useast5&from=2378011839"
        ]
      }
    ]
  }
}

Billing metadata is returned in response headers: X-Captapi-Credits (credits charged), X-Captapi-Cache (hit or miss), and X-Captapi-Source. Failed requests (4xx/5xx) are never charged. See the full list of error codes in the error reference.

Response structure

A successful call returns success, cached, creditsUsed, and a data object with the following fields:

Parameters

Authentication: send your key as Authorization: Bearer capt_live_.... A typical call costs ~45 credits (2.25/result) — billed per result, so the exact amount scales with how many items you request. Pass cache=true for a free 24h cache hit; default is always fresh (metrics refresh within ~1 hour).

How it works

1. 1. Sign up — get 100 free credits, no card required.
2. 2. Create a key from your dashboard.
3. 3. Send one request to /v1/tiktok-shop/product-reviews and parse the JSON response.

Use cases

Frequently asked questions

More TikTok Shop APIs